My Order is Missing in Action! What do I do?

Don’t worry, we’ll get you back on track!
Before contacting our awesome customer service team, here are a few things you can try:

 

• Double-check the Shipping Confirmation Email and tracking number: Sometimes typos happen, even to the most seasoned adventurers! Make sure the address listed there matches your actual address.

 

• Scout Around Your Local Post Office: Maybe your package is playing hide-and-seek. Check with your local post office to see if they’re holding onto it for you.

 

• Ask Your Neighbors: Perhaps a friendly neighbor received your package by mistake. A little neighborly inquiry never hurt anyone!

 

• If you’ve checked all these things and your order is still missing in action, contact our amazing customer service team at contact@shop.phoca-mobil.be with your order number. We’ll do everything we can to track it down for you.